FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Details
Q: What materials are your coffee tables and rugs made of?
A: Coffee tables use solid wood, tempered glass, or metal frames. Rugs include options like plush polyester, natural jute, and stain-resistant polypropylene—exact specs are on each product page.
Q: How to choose the right rug size for my coffee table?
A: Ideally, rugs should extend 30-50cm beyond the coffee table’s edges. For small tables (≤80cm width), 120x170cm rugs work; large tables pair with 160x230cm or bigger.
Q: What’s the weight capacity of your coffee tables?
A: Most hold 30-50kg—safe for books, decor, or drinks. Avoid placing heavy items (over 50kg) to protect frames and surfaces.
2. Use & Maintenance
Q: How to clean a glass coffee table without scratches?
A: Wipe with a microfiber cloth and mild glass cleaner. Avoid abrasive sponges—dust first to prevent grit from scratching the surface.
Q: Can rugs be cleaned if spilled on?
A: Yes—blot liquid spills immediately. For stain-resistant rugs, use a mix of water and mild detergent. Wool/jute rugs need gentle cleaning (avoid soaking).
Q: Do coffee tables need assembly?
A: Minimal assembly—most only require attaching legs (tools included). Glass-top tables come with pre-fitted hardware for safety.
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our St. Leonards-on-Sea hub (101, Sedlescombe Road North, St. Leonards-on-Sea, England, TN37 7EJ) or overseas warehouses. 2-4 days to UK/Europe; 5-10 days to other regions—we ship to 85+ countries.
Q: How to track my coffee table/rug order?
A: A tracking number is emailed once shipped. Check status in “My Orders” or via carriers like Royal Mail/DHL.
4. Returns & Exchanges
Q: Can I return a rug if it doesn’t match my decor?
A: Yes—within 30 days, unopened and in original packaging. You’ll pay return shipping + an 8% restocking fee.
Q: What if my coffee table arrives cracked?
A: Email us photos within 7 days. We cover return shipping and send a replacement or full refund.
5. Other Questions
Q: Do you sell anti-slip pads for rugs?
A: Yes—they’re available as add-ons. Most large rugs include a free basic pad.
Q: When will out-of-stock wooden coffee tables restock?
A: Popular styles restock every 3-4 weeks. Use the “Notify Me” button on product pages for alerts.