Return & Exchange Policy

This policy applies to returns and exchanges for our coffee tables and rugs. For inquiries, use the contact details below.

1. Eligibility Requirements

Item Type	Return Window	Exchange Window	Key Conditions
Coffee Tables	30 days post-delivery	15 days post-delivery	Unassembled (if required), original packaging; no scratches on surfaces, intact frames/legs
Rugs	30 days post-delivery	15 days post-delivery	Unrolled, original tags; no frayed edges, stained fabric, or flattened 绒毛 (pile)

Quality Issues: Defects (e.g., cracked glass table tops, loose wooden joints, uneven rug weaving) require clear photos/videos for verification.
Wrong Items: Provide order screenshots and product comparisons to confirm incorrect sizes/styles (e.g., round vs. rectangular coffee table).

Request: Email citron_pineal5l@icloud.com with your order number, item type, reason for return/exchange, and supporting proof.
Approval: We respond within 2 business days. Approved requests receive a return address (our St. Leonards-on-Sea hub: 101, Sedlescombe Road North, St. Leonards-on-Sea, England, TN37 7EJ, or nearby warehouse) and a unique return ID (must be marked on the package).
Ship Back: Send items within 7 days. Use reinforced packaging for coffee tables (to protect edges) and moisture-resistant wrapping for rugs (to avoid mildew).
Finalization: We inspect returns in 3-5 days. Eligible exchanges ship within 48 hours; refunds process in 3-5 business days.

Quality/Wrong Items: We cover round-trip shipping (reimburse up to £28 / $36 via logistics receipt).
Personal Reasons: You pay return shipping + an 8% restocking fee (based on the item’s original price; higher for fragile coffee tables due to handling costs).
Ineligible Items: Used coffee tables, washed rugs, or missing parts (e.g., table screws, rug anti-slip pads) are refused—you bear return shipping costs.